Refund policy

At Digital Nexora, we are committed to ensuring your satisfaction with every purchase. Please read our refund policy carefully before completing your order.

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Digital Products — No Refund Policy

Due to the nature of digital products (ebooks, digital planners, printables, AI tool resources), all sales are final and non-refundable once the product has been delivered or downloaded. This is because digital files cannot be "returned" once accessed.

Exceptions — We will issue a refund if:

• You were charged more than once for the same order.
• The file you received is corrupted, incomplete, or not as described.
• You did not receive access to your purchased product due to a technical error on our end.

How to Request a Refund

If you believe you qualify for a refund, please contact us within 7 days of your purchase at: 📧 [your contact email]

Please include your order number and a description of the issue.

Processing Time

Approved refunds are processed within 5–10 business days and returned to your original payment method.